My Week Part 2

Lady comes in through the drive-thru and throws a hissy fit because her Dr.'s office called in a sixty day supply of one of the three meds that she always gets. She demanded to speak to me immidiately, wanting to know why I didn't call and correct the office....

Wow, because I have nothing better to do.

I told her that I have to prioritize the calls I make as I'm the only one on staff at the moment that can legally make a call like that--I wasn't even going to get into the techs being able to make that phone call as long as they were only leaving the request. I then told her if the office had called in something that she was allergic to, or called in something that would have had a serious interaction with something else I knew she was taking I would have called right away. I can't call the office because I feel she should have a 90 day supply for everything as that would not be my place as I am not the (almighty dumbass) doctor (who lets the cleaning service authorize faxed refill requests). Heaven forbid it be the mistake of the office.... She didn't like that answer very much. I apologized but added, if she was concerned about the number of trips that she made to the pharmacy (she only shows once every three months, and no there isn't an ambulation issue here) that she should call ahead to make sure everything is ready, including the amount that she is getting BEFORE she arrives. In the meantime I offered to call the office on Monday as it was Friday evening and see if a 90 day supply could be authorized. She seemed mildly satisfied though still disgruntled that I wasn't going to drop everything just to make sure she always got her 90 day meds.

As I roll my eyes to the ceiling for the thousandth time. Do you think I like feeling like an automaton, mindlessly filling scripts day after day? That I don't want to just change the quantity on a BID dosing from 30 to 60 when it has a years worth of bloody refills, or like to call because the twit behind the desk can't read the noting in the chart and calls in atenolol 30mg instead of 5omg? It's demeaning and I know the offices get pissy because I get to waste their time because of errors on their part that we all know they will never acknowledge. Going back to the lady in the drive-thru, the reason for my original bitch, I wish people realized the real reasons for my job and that minimizing the number of trips to my counter for the pure sake of their personal convenience is NOT one of them. You want 90 day scripts then harass your doctor. NOT ME!!!