Wednesday, August 20, 2008
I must be sniffing glue
I spent an evening this week at a law CE and left feeling like a student again. Not a bad thing. Since then I've been so much more productive. Hell, I even sat down and did another one tonight. No, I'm not on crack, but I would swear I was. Weird huh?
Sunday, August 10, 2008
Pin the tail on ASS, not ME
Okay, I have had it. Mother fucking HAD it!!
Here's the sitch:
Lady comes to my counter and the first thing out of her mouth is "You filled this wrong!" Okay, I'm listening. She hands me an open, no a mangled Prempro package with the little dial-a-pill case and her receipt and just stares at me. Here we go....
Looked at profile, patient has been getting Premarin 0.3mg for the last year or so and was recently switched after a refill request to Prempro 0.3mg. Not unheard of, especially since she was rattling on about her last appointment saying that the doc had adjusted some of her meds but she didn't know which ones at the moment. Oh Goody. Next thing I do is pull the script. My partner filled it for the correct med that was FAXED in using the latest in E-PRESCRIBING software. Okay, not seeing the error just yet so I tell the patient, even show them since it was printed clear enough that a blind guy could read it, that it's not our error but I'll be happy to call the doc and see what happened. Here's the kick in the teeth...
"Oh, you don't have to call her, I'll do that, it's not a problem. What I want to know is when you're going to refund my $50 dollar co-pay?"
Umm, when hell freezes over twice?
Patient: "Oh, I'm not upset about the error, it wasn't yours, and I understand that these things happen because I'm a health care worker but I want my money back. That's not fair." Of course it's not. Life isn't fair or did you miss that memo? If you want your $50.00 co-pay back go take it out of your doc's lazy hide. You yourself acknowledged the DOCTOR'S ERROR. Why is being taken out of my hide??? This rant could go on forever. Never ending bullshit short, I ended up refunding her $50 but sure as hell didn't credit her insurance. The dumb bitch even had the nerve to whine to the front-end cock that I gave her 'trouble' and to top it off she handed me the Prempro to dispose of! While I'm hold the Prempro in a death grip that could produce diamonds I casually asked her why she opened the package when she had said that she wondered why the packaging AND THE NAME OF THE DRUG were different(????) instead of just calling us and asking....I'm still waiting for an answer on that one. She just gave me the 'Oh no she knows I'm brainless deer in the headlights look' and walked away.
Here's the sitch:
Lady comes to my counter and the first thing out of her mouth is "You filled this wrong!" Okay, I'm listening. She hands me an open, no a mangled Prempro package with the little dial-a-pill case and her receipt and just stares at me. Here we go....
Looked at profile, patient has been getting Premarin 0.3mg for the last year or so and was recently switched after a refill request to Prempro 0.3mg. Not unheard of, especially since she was rattling on about her last appointment saying that the doc had adjusted some of her meds but she didn't know which ones at the moment. Oh Goody. Next thing I do is pull the script. My partner filled it for the correct med that was FAXED in using the latest in E-PRESCRIBING software. Okay, not seeing the error just yet so I tell the patient, even show them since it was printed clear enough that a blind guy could read it, that it's not our error but I'll be happy to call the doc and see what happened. Here's the kick in the teeth...
"Oh, you don't have to call her, I'll do that, it's not a problem. What I want to know is when you're going to refund my $50 dollar co-pay?"
Umm, when hell freezes over twice?
Patient: "Oh, I'm not upset about the error, it wasn't yours, and I understand that these things happen because I'm a health care worker but I want my money back. That's not fair." Of course it's not. Life isn't fair or did you miss that memo? If you want your $50.00 co-pay back go take it out of your doc's lazy hide. You yourself acknowledged the DOCTOR'S ERROR. Why is being taken out of my hide??? This rant could go on forever. Never ending bullshit short, I ended up refunding her $50 but sure as hell didn't credit her insurance. The dumb bitch even had the nerve to whine to the front-end cock that I gave her 'trouble' and to top it off she handed me the Prempro to dispose of! While I'm hold the Prempro in a death grip that could produce diamonds I casually asked her why she opened the package when she had said that she wondered why the packaging AND THE NAME OF THE DRUG were different(????) instead of just calling us and asking....I'm still waiting for an answer on that one. She just gave me the 'Oh no she knows I'm brainless deer in the headlights look' and walked away.
- I want to draw and quarter every asshole that starts their conversation out with "You filled this wrong!" and I later find out that THEY are so fucking in the wrong that they would wish I HAD filled it with something really wrong and really hurt them. At least then they would have an excuse.
- Being in the health care field doesn't mean shit. For all I know the janitor calls in the scripts and the doc is out golfing while the MA makes the diagnosis.
- For the sake of all that is holy, Doctors are not!!! And neither for that are pharmacists, or nurses, or fucking CNPs. Therefore, if you make an error, OWN UP TO IT. Have some professional integrity for fuck's sake.
- And one other thing, if you use anything electronic, check your work BEFORE you send it out for God, Mother, and Country to see!!! Even if you handwriting is piss poor, it beats a mangled sig that doesn't make sense or like the above example the wrong freaking drug being used.
Okay, I'm done. One more day and I'm on vacation. At that point I won't care if the whole store burns down. The Workaholic will be out of the building.
Thursday, August 7, 2008
Say What?
I had a very large, rotund gentleman motor up to my counter yesterday in one of those itty-bitty scooter chairs the store provides for those who have difficulty ambulating around the store and ask the following:
"Where's the Ecstasy at? Or did I miss it?"
Now both myself and my technician standing nearby did a double take and sort of giggled because our minds immediately seized up at the thought of this very polite Jabba-the-hut type man using the X for any type of fun in the sack. We politely told him that that substance was illegal to possess and sell, so we wouldn't have any here at the store.
Now it was his turn to do a double-take. He explained that he must have been mumbling or we didn't hear him right--he was looking for the 'exter-C' which I decided must have been his pronunciation of 'Esther-C' which I promptly walked out and found for him on the shelf. He then motored away still belly laughing all the way. Wow.
"Where's the Ecstasy at? Or did I miss it?"
Now both myself and my technician standing nearby did a double take and sort of giggled because our minds immediately seized up at the thought of this very polite Jabba-the-hut type man using the X for any type of fun in the sack. We politely told him that that substance was illegal to possess and sell, so we wouldn't have any here at the store.
Now it was his turn to do a double-take. He explained that he must have been mumbling or we didn't hear him right--he was looking for the 'exter-C' which I decided must have been his pronunciation of 'Esther-C' which I promptly walked out and found for him on the shelf. He then motored away still belly laughing all the way. Wow.
Subscribe to:
Posts (Atom)
