Go Bananas

Just a quick bitch because I'm beat and my head feels as if a silverback is beating on it.

Why, why, WHY do people feel that it's okay to throw a tantrum that would make a 2 year-old proud when they pull through the drive-thru and find out that we don't have a particular medication in stock? I get that you don't want to come back tomorrow and yes I make every effort to have enough in stock at all times but my patient load is increasing every day. The lines that really piss me off are as follows:

"Gas is x-dollars a gallon--do you know how much this second trip is going to cost me??" Actually I do as I pay the same price/gallon as you do and really if you had called ahead (if gas is such a hardship in your H3) I would have been happy to have you come in tomorrow.

The real kicker is the next one:

At 8am: "I drove an hour from location X to get here and you didn't have the decency to call me and tell me that you didn't have medication Y. What kind of a pharmacist are you?" "Why didn't you call me at home then?"

Well, I did call your phone number on file which is actually your OFFICE where I left you a polite message to call me regarding one of your prescriptions. I didn't leave anything more revealing than that because I don't know who has access to your OFFICE voicemail...A message that you ignored and instead claimed you didn't receive.

Not only that, I left the message at 9pm, after you left my store at 8:30pm saying you would be back in a few days, not 10 hours later--By the way, who checks their OFFICE voicemail before they get to the office less than twelve hours from when they were last there anyway? Why didn't I call you at home??--Give me the f'ing number and I will next time--I won't leaf through the yellow pages for every Tom, Dick, and Harry with your last name and make a guess as to which one of the three entries could be you potentially violating YOUR HIPAA rights asshole. (It's bad enough I have to chase down doctors this way when they don't see fit to put an office phone on their script pads.)

One more thing--if one more two-legged excuse for the missing link wants to rant and rave about how far they drove to get here I will come across the counter/through the drive-thru window and go postal on their ass. Why do you make the 'pilgrimage' to my store when you pass six other perfectly good pharmacies along the way? Is the stupid coupon so much more important than the safety of having all your prescription information in one place? Is the $100 spent on groceries that earned you $0.05 off on your 13 gallons of gas really going to save you so much money that you can retire early? Never mind that you killed two gallons getting here in noon-time traffic and wasted another quarter gallon and quarter-hour waiting in line at the drive thru?

I have to leave now, my systolic pressure is through the roof. Good night.